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Online databases have become increasingly accessible to end users through the use of microcomputers. The quickly expanding family of end‐user databases and software support services reflects the diverse needs of end users. Two popular databases, Compu‐Serve and The Source, appeal to home and business users with direct access to such data as financial information, airline schedules, restaurant guides, weather news, and consumer tips. A related approach has been taken by DIALOG'S Knowledge Index and BRS/After Dark. Directed toward the home information consumer, these vendor services provide access to some 12 to 23 of their most frequently consulted online databases. Using simplified DIALOG and BRS search protocol, the microcomputer operator is charged a reduced fee by searching during evening and weekend hours. A third variation on end‐user searching exists in front‐end software programs such as OL'SAM, CAST and Userkit. These products allow the user to gain access to a variety of database vendors using a single search protocol; the user learns one set of commands which, through the mediation of the software, will work on several database systems. ISI's Sci‐Mate provides similar features.

When, back in 1994, I spoke to the National Commission on Libraries and Information Science (NCLIS) on the state of network development in Tennessee, I began by saying, “In Tennessee, as in many states, network development is multidimensional, multidisciplinary, multifaceted, multilateral, multidirectional—and therefore multi‐confusing.”

The following is an annotated list of materials that discuss the ways in which librarians can provide library users with orientation to facilities and services, and instruct them in library information and computer skills. This is RSR's 11th annual review of this literature, and covers publications from 1984. A few items from 1983 have been included because of their significance, and because they were not available for review last year. Several items were not annotated because the compiler was unable to secure them.

The following annotated bibliography of materials on orienting users to the library and on instructing them in the use of reference and other resources covers publications from 1979. A few items from 1978 were included because information about them had not been available in time for the 1978 listing. Some entries were not annotated because the compiler was unable to secure a copy of the item. The bibliography includes publications on user instruction in all types of libraries and for all types of users from children to adults. To facilitate the use of the list, it has been divided into categories by type of library. Even though the library literature includes many citations to items on user instruction in foreign countries, this bibliography includes only publications in the English language.

The general purpose for the II‐A program is to assist college and university libraries in acquiring technological equipment and in conducting research in information technology. This is done mainly through accessing and sharing of library and information resources across institutional lines. The Department of Education discretionary grant cycle, from legislation through close‐out, is presented, as is an overview of each step. The clearest trend in the Research and Demonstra‐tion projects proposed under the II‐A program is toward the development and testing of the “virtual library” or aspects of it.

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications in business-ethics and accounting’s top-40 journals this study considers research in eight accounting-ethics and public-interest journals, as well as, 34 business-ethics journals. We analyzed the contents of our 42 journals for the 25-year period between 1991 through 2015. This research documents the continued growth (Bernardi & Bean, 2007) of accounting-ethics research in both accounting-ethics and business-ethics journals. We provide data on the top-10 ethics authors in each doctoral year group, the top-50 ethics authors over the most recent 10, 20, and 25 years, and a distribution among ethics scholars for these periods. For the 25-year timeframe, our data indicate that only 665 (274) of the 5,125 accounting PhDs/DBAs (13.0% and 5.4% respectively) in Canada and the United States had authored or co-authored one (more than one) ethics article.

This study investigated the viability of using a Pan‐European approach for professional service offerings in Europe by first establishing measurement equivalence and then exploring the influence of culture on service quality and customer satisfaction. Utilizing scenarios involving a dental office visit, respondents from Portugal, France, and Germany participated in a 2X2 factorial experiment in which the researchers manipulated both expectations (low/high) and service performance (low/high). Respondents from France and Portugal expressed similar levels of customer satisfaction and perceived service quality, which were significantly different from those of the German respondents except when both expectations and performance were low.

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems destined to replace the XT and AT models that are the mainstay of the firm's current personal computer offerings. The numerous changes in hardware and software, while representing improvements on previous IBM technology, will require users purchasing additional computers to make difficult choices as to which of the two IBM architectures to adopt.